This website is operated by Case to Answer Limited (the “Firm”, “we", “us”), a company registered in England and Wales under company number 11616553, whose registered address is at 40 Hoghton Street, Southport, Merseyside, United Kingdom, PR9 0PQ.
Case to Answer Limited is registered with the UK Information Commissioner's Office (ICO) under registration number ZA560316.
We are committed to safeguarding the privacy of the personal information that is provided to us or collected by us during the course of our business, as well as the personal information we receive from visitors to our website.
When we do so we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union and the United Kingdom and we are responsible as 'controller' of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate. We accept no responsibility or liability for these policies.
We collect personal information about you in the following circumstances:
We collect most of this personal information from you directly, although we may also collect this indirectly, such as:
The personal information we collect about you depends on the particular activities carried out through our website.
This information includes:
marketing and communications data (including your preferences in receiving marketing from us and your communication preferences)
verify your identity
provide services to you
customise our website and its content to your particular preferences
notify you of any changes to our website or to our services that may affect you
improve our services
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
consent: where you have given us clear consent for us to process your personal information for a specific purpose
contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third-party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
Further information—the personal information we collect, when and how we use it
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
To provide you with information and services that you request from us. It is in our legitimate interests to respond to your queries and provide any information requested in order to generate and develop business. To ensure we offer a good and responsive service, we consider this use to be proportional and will not be prejudicial or detrimental to you.
To send you alerts, newsletters, bulletins, announcements and other communications concerning the Firm, legal developments or notifications we believe may be of interest to you. It is in our legitimate interests to market our services. We consider this to be proportionate and will not be prejudicial or detrimental to you. You can opt-out of receiving direct marketing-related communications by unsubscribing.
To invite you to seminars, events or other functions we believe may be of interest to you. It is in our legitimate interests to market our services. We consider this to be proportionate and will not be prejudicial or detrimental to you. You can opt-out of receiving direct marketing-related communications by unsubscribing.
To enforce the terms and conditions of any contracts entered into with you. It is in our legitimate interests to enforce our terms and conditions of service. We consider this use to be necessary for our legitimate interests and proportionate.
To send you information regarding changes to our policies, other terms and conditions and other administrative information. It is in our legitimate interests to ensure that any changes to our policies and other terms are communicated to you. We consider this use to be legitimate interests and will not be prejudicial or detrimental to you.
To administer our website including troubleshooting, data analysis, testing, research, statistical and survey purposes. To improve our website to ensure that content is presented in the most effective manner for you and your computer, mobile device or other item of hardware through which you access our website. To keep our website safe and secure. For all these categories it is in our legitimate interests to monitor and improve our services and your experience of our website and to ensure network security. We consider this use to be necessary for our legitimate interests and will not be prejudicial or detrimental to you.
We routinely share your personal information with the following:
the Firm’s solicitors, staff and consultants based in the UK
suppliers providing marketing services to us, or with whom we are conducting joint marketing exercises
third-party data processors and service providers who assist with the running of our website and our office services including IT support services, client reception and telephone answering services, mailing services and data storage/back up services
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
We may transfer your personal information to the following which are located outside the United Kingdom (UK) and European Economic Area (EEA) as follows:
South Africa in order to provide your contact details so that our overseas service providers can obtain instructions from you
India to provide IT support
Such countries do not have the same data protection laws as the UK and EEA. Any transfer of your personal information to South Africa will be subject to the Protection of Personal Information Act 4 of 2013 (POPIA). While POPIA’s provisions only apply to the extent that businesses are registered and incorporated within the borders of South Africa, the GDPR is applicable to every organisation on the African continent that processes the personal data or monitors the online activities of UK or EU citizens.
Similarly, the processing of personal data in India is subject to the protection of the Indian Personal Data Protection Bill 2019.
otherwise transfer your personal data outside of the area comprising the UK and EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
We would like to send you information about our products and service, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you engage with us for the first time.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the GDPR, you have a number of important rights free of charge. In summary, those include rights to:
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
email, call or write to us,
let us have enough information to identify you,
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates including any reference numbers, if you have them
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We hope that we can resolve any query or concern you raise about our use of your information.
The GDPR also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to email@example.com, or write to Fraser House, Lancaster, LA1 4XQ or call 01524 587715
Case to Answer Limited is registered in England and Wales under company registration number 11616553. Registered office: 40 Hoghton Street, Southport, England, PR9 0PQ. Case to Answer Limited is registered with the Information Commissioner’s Office (registration number ZA560316)